สมรรถนะ​ของบรรณารักษ์​และบุคลากรห้องสมุดที่ตอบรับศตวรรษ​ที่​ 21

สมรรถนะ​ของบรรณารักษ์​และบุคลากรห้องสมุดที่ตอบรับศตวรรษ​ที่​ 21

1. Foundational Knowledge
All CARL librarians should have a strong foundational knowledge of:

a. The social, cultural, economic, political, and information environment within which they work

b. Librarianship and professional practice

• The ethics, values and foundational principles of the library and information profession
• The role of the library in the promotion of intellectual freedom through the development, management and preservation of the scholarly research record

c. The library or library system within which they work

• Structure (the divisions, departments, units…)
• Decision making bodies and processes
• Advisory committees (do they exist? mandate?)
• Budget process
• Key policies and procedures
• Key collection strengths (subject areas, formats, etc.)
• Key services for students (undergraduate and graduate), faculty and scholars, the general public)

d. The larger institutional organization

• The campus environment
• Organizational structure (where does the library fit in?)
• Institutional decision making bodies and processes
• Institutional budget process (how is funding allocated within the university?)
• Institutional mission, goals and objectives including

e. The extra-institutional environment

• Regional, provincial, national and international organizations that affect library organization and operation (e.g. regional consortial groups, CARL, SPARC, etc.)

f. The Canadian higher education environment at various levels

• Funding processes
• Regulation

g. Scholarly communication models and practices (including institutional repositories, open access journals, data management)

h. Legal issues related to the academic library environment

• Knowledge of copyright (basic understanding of Canadian copyright legislation and how it applies to libraries – reserves, photocopying, etc.)
• A knowledge of various license models related to service and resource provision

2. Interpersonal Skills
All CARL librarians should have the following skills:

• Adaptability, flexibility, and eagerness for new experiences and knowledge
• Communication and advocacy – effectively conveying the importance of libraries to their parent institutions, to their target audiences/constituencies, and advancing the values of the library profession (e.g. empowering users to be self-sufficient, freedom of expression, upholding the right to access information and knowledge in all expressions, preserving the corpus of human knowledge for future generations, etc.)
• Negotiation – working with others to arrive at mutually acceptable/beneficial solutions
• Change management – being able to work effectively in the face of ambiguity; open mindedness to change and adaptation of work habits/behaviour to different conditions
• Decision making – making well-informed decisions in a manner that is perceptive of the implications; committing to actions even when faced with uncertainty in order to fulfill organizational goals
• Problem solving – identifying problems, determining relevance and accuracy of related information, and using good judgment to come up with solutions; possessing the ability to manage and resolve conflicts/disagreements in constructive ways
• Initiative – the capacity to identify issues and to develop and implement solutions to address those issues
• Innovation – applying the imagination for the purpose of devising solutions to problems, and designing new methods/procedures when established ones do not suffice or they are inexistent
• Collaboration – working with diverse groups, in and out of the library, in pursuit of shared goals and with an appreciation of diverse perspectives; taking the library’s story into the community
• Marketing – promoting the expertise, services, collections, and facilities of the library to a varied clientele (e.g., undergraduate students, graduates, and faculty in all disciplines), and making the case to administrations for the library as a vital institution in the research enterprise and for teaching and learning
• Mentoring – providing useful advice and feedback to new members of the profession to help them attain success in the field and in their new positions
• Writing skills – preparing persuasive grant proposals or reports
• Presentation skills – ability to speak in front of an audience – with or without technology

3. Leadership and Management
All CARL librarians should commit to and develop the following:

• Leadership – influencing and motivating others to strive for excellence; able to adapt to a variety of working/learning styles, scenarios and organizational cultures and to lead change within the organization
• Financial management – understanding the principles of planning and budgeting in academic libraries
• Human resources management – understanding the principles of effective personnel practices and human resource development
• Services and resources development – understanding how to assess the need for and to plan and implement new services and/or resources in light of current and anticipated needs
• Risk management – understanding the advantages and disadvantages of any action or decision and being able to effectively evaluate both to support any decision made
• Project management – planning, organizing and managing resources to successfully complete specific project objectives within a certain time frame
• Assessment and Evaluation – understanding the concepts and methods for service, resource and project evaluation and outcomes assessment
• Partnerships & Collaborations – understanding the reasons and strategies for developing collaborations and partnerships with stakeholders and relevant communities

4. Collections Development
All CARL librarians should have a foundational knowledge of the following:

• Scholarly publishing cycle – understanding the life cycle of scholarly publishing, from creation through various stages of use to disposition
• Collections development and management – understanding the concepts, issues and methods related to the acquisition, and disposition of resources, including knowing collection strengths and library and institutional goals and objectives for resource development
• Digital curation6 – understanding best practices for the selection, collection, preservation, description, organization, and archiving principles for digital documentation and research data in various formats
• Digital preservation7 – understanding of the principles, activities, policies, procedures, and services for persistent access
• Management and preservation of collections – basic understanding of the management and preservation methods for general collections and for rare books and archives
• Records management – understanding how information is organized for easy identification and retrieval, including cataloguing and metadata standards for all formats.

5. Information Literacy
All CARL librarians should have a strong understanding of, and commitment to, the following:

• Information literacy – principles of information literacy in the academic environment, including numerical and data literacy
• Learning and teaching – knowledge of learning models and strategies as well as relevant teaching pedagogy and models for the academic environment
• Institutional teaching and learning – knowledge of institutional teaching and learning programmes and goals to effectively connect with stakeholders and integrate information literacy programs as appropriate
• Critical thinking & lifelong learning – knowledge of the concepts and principles of information literacy including the value of integrating critical thinking and lifelong learning into teaching and instruction methodologies
• Reference services – knowledge of the principles and techniques of effective reference service that provides access to relevant and reliable information
• Patron engagement – knowledge of the principles and techniques to effectively interact with users to determine information needs and when that need has been satisfied